Questions & Answers

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Payment Information

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What forms of payment do you accept?

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We accept American Express, Visa, Mastercard, and Discover. We also accept PayPal when applicable. All forms of payment can be seen at checkout.

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What can I do if my payment is declined?

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Don’t worry, here are a few things to check if your payment didn’t go through: Check that your card’s information and billing details (such as the security code and billing address) match what you’ve entered into our system. Please also make sure your card has not expired.

If your method of payment is still declining please contact your card issuer before trying again. If none of these apply, please contact us at Glamvistashop@outlook.com. We are happy to help!

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When will my credit card be charged?

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Your credit card will be charged when your order has been placed successfully. If your order is successful you will get a “Thank you” page with your order number after paying and receive an email with your order number (don't forget to check spam).

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Delivery

 

The DELIVERY PAGE contains in depth info on delivery times, delivery options, and international orders.

 

Do you deliver internationally?

Yes. Delivery is available WORLDWIDE! 

 

How long will it take for my order to arrive?

It depends on where you are. Current processing time is up to 7 business days to arrive. Overseas deliveries can take anywhere from 10-16 days. Delivery details will be provided in your confirmation email.

 

Please remember there can be delays due to public holidays, customs and severe weather conditions etc.  

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Refund and Returns

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Please check details on REFUND&RETURNS page.

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Help! My item arrived damaged or broken?

If you feel you have received a defective product upon delivery, please email Glamvistashop@outlook.com with your order number and a clear photo of the defective merchandise within 48 hours of receiving your package so we can make this right.

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How long does it take to process a return?

Once your order arrives back to us it will be processed within seven business days and the refund will be made.